Team Values – By Barry Matheny, V.P. of Relocation Services
“Active Listening”
“This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.”
I read an article this week by Mind Tools
“Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.”
- Pay Attention: Give the speaker your undivided attention, also acknowledge the message.
- Look at the speaker ● Put aside distracting thoughts ● Don’t mentally prepare a rebuttal
- Show That You’re Listening: Use your own body language and gestures to show that you are engaged.
- Smile & nod occasionally ● Posture is open & interested ● Encourage speaker to continue
- Provide Feedback: As a listener, your role is to understand what is being said. This may require you to reflect on what is being said and to ask questions.
- Paraphrasing ● Ask Questions ● Summarize the speaker’s comments
- Defer Judgment: Interrupting is a waste of time. In fact, it frustrates the speaker and limits full understanding of the message.
- Allow the speaker to finish each point ● Don’t interrupt with counter arguments
- Respond Appropriately: After all, active listening is designed to encourage respect and understanding. You are gaining information and perspective.
- Be candid, open & honest ● Assert respective opinions ● Treat each person with respect
We are living at a fast pace, both professionally and personally. For me, I know that I need to hear what is being said out of respect for those speaking. With every great leader or team comes great active listening. In fact, try using these tips next time you are listening to a speaker. As always thank you for allowing me to share.